FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

Orders ship within a 1–2 week lead time from the date of purchase. This timeframe allows for final checks and proper handling before dispatch. Once shipped, tracking information will be provided via email.

Why is there a lead time?

Nightward optics are not mass-market items pulled from a warehouse shelf. The lead time ensures each unit is prepared, verified, and shipped correctly to meet our quality standards.

Do you ship internationally?

At this time, shipping availability may vary by location. Please contact our support team before placing an order if you are outside the United States.

Product & Compatibility

What mounting options are supported?

The Nightward S2 Mini can be configured as:

  • A handheld thermal monocular

  • A rifle-mounted thermal sight

  • A pistol-mounted thermal sight

  • A helmet-mounted thermal viewer

The unit ships with a standard Picatinny rail mount. Other configurations require optional accessories, sold separately.

What is included with my purchase?

Each order includes:

  • Nightward S2 Mini thermal optic

  • Picatinny rail mount (standard)

  • 2x batteries and charger

  • Documentation

  • Warranty information

Optional accessories are not included unless purchased separately.

Is the footage shown on the site real?

Yes. All footage displayed on our website and social channels is recorded directly from the device. We do not use stock clips, simulations, or artificial enhancement.

Warranty & Support

Is there a warranty?

Yes. Every Nightward optic is backed by a 1-year warranty covering verified manufacturing defects. Full warranty details are provided with your order.

What if I have an issue with my unit?

If you experience any issues, contact our support team promptly. We review concerns to ensure a fair and professional resolution.

How do I contact customer support?

You can reach our dedicated customer support team via email at Customersupport@nightwardoptics.com We aim to respond promptly and provide clear, helpful assistance before and after purchase.

General

Who are Nightward optics designed for?

Nightward products are designed for users who prioritize:

  • Clear thermal contrast

  • Smooth, readable imagery

  • Consistent real-world performance

They are intended for serious night observation where reliability and clarity matter.

Do you offer refunds or returns?

Return and resolution options depend on the nature of the issue and the condition of the product. Please contact support for assistance so we can review your request appropriately.

Final Note

We believe in clear communication, realistic timelines, and accountable support. If you have a question that isn’t answered here, our team is available to help.